| TITLE |
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Connecting With Your Clients: Cold Calling with Confidence
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| OVERVIEW |
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The Cold Calling with Confidence workshop enhances participants' ability to secure appointments when making prospect calls. 'Cold or warm calling' can be challenging regardless of experience level. The workshop provides the concepts, skills, and strategies necessary to build rapport, exchange information, explain options, and to secure the appointment.
To learn more about this program, CONTACT US.
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| OUTCOMES |
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Cold Calling with Confidence helps participants to more effectively:
Plan for each sales call
Build rapport with your prospects by matching their communication style
Recognize prospect cues
Exchange information by being an active listener
Finalize calls
Secure appointments
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| TIMING |
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1 day
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| OUTLINE |
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Building Rapport
What is rapport?
Building rapport
What breaks rapport?
Style analysis
Matching style with style
Exchange Information
Engage in active listening
Acknowledge, clarify, confirm, and summarize
Your value propositions
Explain Options
Provide the appropriate information
Finalize Call
Summarize next steps
End on a positive note
Thank the customer
Ask for feedback
Live Calls/Coaching
Hot Seat
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| ACTIVITIES |
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Communication Style Assessment
Team Exercises
Practice Sessions
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| MATERIALS |
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Participant manual
Handouts
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